Investor Charter

Investor Charter in respect of Research Analyst (RA)

A. Vision and Mission Statements for Investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst with Respect to Investors

  • To publish research reports based on research activities conducted by the Research Analyst.
  • To provide an independent and unbiased view on securities.
  • To offer unbiased recommendations while disclosing any financial interests in the recommended securities.
  • To provide research recommendations based on analysis of publicly available information and known observations.
  • To conduct an annual audit.

C. Details of Services Provided to Investors

(No Indicative Timelines)

  • Onboarding of clients.
  • Disclosure to clients.
  • Distribution of research reports and recommendations to clients without discrimination.
  • Maintaining confidentiality regarding research reports until they are made available in the public domain.

D. Grievance Redressal Mechanism and How to Access It

In case of any grievance or complaint, an investor should approach the concerned Research Analyst and ensure that the grievance is resolved within 30 days.

If the investor's complaint is not satisfactorily redressed, they may lodge a complaint with SEBI through the SCORES portal, a centralized web-based complaint redressal system. SEBI takes up complaints registered via SCORES with the concerned intermediary for timely resolution. SCORES also facilitates complaint status tracking.

For physical complaints, investors may write to:

Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400051

E. Expectations from Investors (Responsibilities of Investors)

Do's

  1. Always deal with SEBI-registered Research Analysts.
  2. Ensure that the Research Analyst has a valid registration certificate.
  3. Verify the SEBI registration number.
  4. Refer to the list of SEBI-registered Research Analysts available on the SEBI website:
    View Registered Research Analysts
  5. Always review disclosures made in research reports before investing.
  6. Make payments to your Research Analyst only through banking channels and maintain signed receipts.
  7. Check the research recommendations before buying securities or applying for public offers.
  8. Ask relevant questions and clarify doubts before acting on recommendations.
  9. Inform SEBI if any Research Analyst offers assured or guaranteed returns.

Don'ts

  1. Do not provide investment funds to the Research Analyst.
  2. Do not fall prey to misleading advertisements or market rumours.
  3. Do not get attracted by limited-period discounts, gifts, or incentives offered by Research Analysts.
  4. Do not share trading or demat account login credentials and passwords with the Research Analyst.